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    Compliance

    Compliance

    Getting started

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    Training

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    📍

    Use this page to answer your compliance-related questions. If you have an urgent request or need to report an issue, email compliance@sparkadvisors.com

    Want to Attend a Live Webinar/Training?

    Visit

    Spark Events · Events CalendarSpark Events · Events Calendar
    to see what’s scheduled!

    🚨Need to Submit Materials for Approval? CLICK HERE

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    AEP 2026 Info Link Below

    AEP 2026AEP 2026

    • 📢You now have a Compliance Dashboard in your platform!

    Click here to step by step instructions on how to view it!

    Key Compliance Topics

    Plan Year & Compliance UpdatesPlan Year & Compliance Updates
    Plan Year & Compliance Updates
    Topic
    HIDE/FIDE SNP & Other SNP PlansHIDE/FIDE SNP & Other SNP Plans
    HIDE/FIDE SNP & Other SNP Plans
    Compliance Allegations & Complaint Questions Compliance Allegations & Complaint Questions
    Compliance Allegations & Complaint Questions
    Topic
    Frequently Asked QuestionsFrequently Asked Questions
    Frequently Asked Questions
    Topic

    Enrollments/Appointments

    ✅
    Enrollments & Appointment Must Haves!

    ScriptsScripts
    Scripts
    SOA (Scope of Appointment)SOA (Scope of Appointment)
    SOA (Scope of Appointment)

    CMS Required Info

    🚨
    Compliant Disclaimers, Titles, etc.

    Compliant Communicating w/ Medicare Eligible’sCompliant Communicating w/ Medicare Eligible’s
    Compliant Communicating w/ Medicare Eligible’s
    Compliant Titles, Disclaimers & Logo UsageCompliant Titles, Disclaimers & Logo Usage
    Compliant Titles, Disclaimers & Logo Usage
    Agents/Brokers as TPMO’s and TPMO DisclaimerAgents/Brokers as TPMO’s and TPMO Disclaimer
    Agents/Brokers as TPMO’s and TPMO Disclaimer

    Marketing

    📢
    Stay Compliant while Marketing!

    Medicare Marketing vs Communication Materials (1)Medicare Marketing vs Communication Materials (1)
    Medicare Marketing vs Communication Materials (1)
    Marketing Material Deep DiveMarketing Material Deep Dive
    Marketing Material Deep Dive
    Marketing/Sales EventsMarketing/Sales Events
    Marketing/Sales Events
    Marketing in a Healthcare Setting and Working with ProvidersMarketing in a Healthcare Setting and Working with Providers
    Marketing in a Healthcare Setting and Working with Providers
    Submitting Marketing MaterialsSubmitting Marketing Materials
    Submitting Marketing Materials

    Communication

    📣
    Communication Deep Dive

    Submitting Compliance Materials (1)Submitting Compliance Materials (1)
    Submitting Compliance Materials (1)
    Communication Material Deep DiveCommunication Material Deep Dive
    Communication Material Deep Dive
    Educational Seminars & EventsEducational Seminars & Events
    Educational Seminars & Events
    Lead Generating ActivitiesLead Generating Activities
    Lead Generating Activities
    Medicare Marketing vs Communication MaterialsMedicare Marketing vs Communication Materials
    Medicare Marketing vs Communication Materials
    Agency/Agent Created WebsitesAgency/Agent Created Websites
    Agency/Agent Created Websites

    Compliance Training Videos

    Partnering with Spark Compliance TeamPartnering with Spark Compliance Team
    Partnering with Spark Compliance Team
    Video
    Compliance Basics (8.15.24)Compliance Basics (8.15.24)
    Compliance Basics (8.15.24)
    Video
    Compliance Corner (8.22.24)Compliance Corner (8.22.24)
    Compliance Corner (8.22.24)
    Video
    Medicare Compliance (8.29.24)Medicare Compliance (8.29.24)
    Medicare Compliance (8.29.24)
    Video
    Compliance Corner (8.29.24)Compliance Corner (8.29.24)
    Compliance Corner (8.29.24)
    Video
    Compliance Corner (9.5.24)Compliance Corner (9.5.24)
    Compliance Corner (9.5.24)
    Video
    Compliant Medicare Sales Appointments (9.12.24)Compliant Medicare Sales Appointments (9.12.24)
    Compliant Medicare Sales Appointments (9.12.24)
    Video
    Compliance Corner (9.12.24)Compliance Corner (9.12.24)
    Compliance Corner (9.12.24)
    Video
    Compliance Corner (9.19.24)Compliance Corner (9.19.24)
    Compliance Corner (9.19.24)
    Video
    Compliance Corner (9.25.24)Compliance Corner (9.25.24)
    Compliance Corner (9.25.24)
    Video
    Compliance Webinar (9.26.24)Compliance Webinar (9.26.24)
    Compliance Webinar (9.26.24)
    Video
    Compliance Corner (10.2.24)Compliance Corner (10.2.24)
    Compliance Corner (10.2.24)
    Video
    Compliance Corner (10.10.24)Compliance Corner (10.10.24)
    Compliance Corner (10.10.24)
    Video

    📢Need to Chat?

    Office Hours – Weekly office hours with the Compliance Team

    • Monday: 10:00am–12:00 PM CT – Schedule
    • Tuesday: 10:00 AM–12:00 PM CT – Schedule
    • Wednesday: 8:00–10:00 AM CT – Schedule
    • Thursday: 10:00am–12:00 PM CT – Schedule

    🚨Compliance Monitoring Program

    Monitoring Program Overview

    Spark Agency Compliance Monitoring Program_Version 1.0_July 2025.pdf1153.0KB

    Corrective Action Plan Versions

    Agency_Corrective_Action_Plan- PDF.pdf215.7KB
    Agency_Corrective_Action_Plan- WORD.docx1812.7KB

    Compliance Monitoring Training Webinar

    • Thursday: July 17th 1:00-2:00PM CT - Schedule
    • Tuesday: July 22nd 11:00 AM-12:00 PM CT- Schedule

    💡Spark Policies & Code of Conduct

    Spark-_Agency_Code_of_Conduct_(October_2024).docx258.7KB
    Compliance_PP_Spark_102224_(1).docx56.9KB

    🚨 Quick Links

    • Scripts
    • Plan/Organization Count Calculator
    • Communication Material Guidelines
    • Marketing Material Guidelines
    • Humana Guardrails for Communication & Marketing
    • 2025 Required Disclaimer Guidelines
    • Educational and Sales/Marketing Events
    • 2025 Disaster SEP Reversal
    Medicare Acronym List.pdf179.1KB

    🚨 HIDE/FIDE/SNP Quick Links

    PY_2025_Humana_Guardrails_for_Medicare_Communication_and_Marketing_Materials_and_Activitiespdf.pdf521.3KB
    Humana_OEP Reminders & HIDE_FIDE_Dec 2024 (1).pdf201.8KB
    • Elevance SNP 2025 Enrollment At-A-Glance
    • United Health Care Plan Options
    • HIDE/FIDE D-SNP Opportunities 2025
    Molina 2025 Product-Medicare_National_8.30b (2).pdf8736.9KB
    Wellcare D-SNP PY2025 Enrollment Options_fnl (2).pdf123.2KB
    2025_SNP_FAQ_Brokers Devoted (1).pdf547.8KB
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