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    [ARCHIVED] Spark Help Center (VISIT https://help.sparkadvisors.com/en/)
    [ARCHIVED] Spark Help Center (VISIT https://help.sparkadvisors.com/en/)
    Contracting

    Contracting

    Getting started

    About SparkAbout SparkAEP 2026AEP 2026Onboard to our platformOnboard to our platformLa Plataforma en EspañolLa Plataforma en EspañolSpark Support TeamsSpark Support Teams

    The Spark platform

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    Finance & CommissionsFinance & CommissionsContractingContractingComplianceCompliance

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    Contacts & EventsContacts & EventsPlans & InsightsPlans & InsightsAdditional MaterialsAdditional Materials

    Training

    Agent TrainingAgent TrainingLive trainingsLive trainings

    Getting started

    For new-to-Medicare and experienced agents, this guide will tell you what you need to know to get certified and ready-to-sell every year. You can manage all of your carrier contracts directly in the Spark platform. Click below to view details

    Carrier ContractsCarrier Contracts

    All Agents

    Key resources for both new and experienced agents.

    2026 AHIP

    🗣️
    Note: You must take AHIP every year. AHIP certifications come out in June annually. Submitting the 2026 AHIP and completing 2026 carrier certifications will allow you to sell 2025 plans.
    AEP 2026AEP 2026

    Take your certifications

    View our guide to completing certifications for each carrier.

    Take your certificationsTake your certifications

    Contracting with Spark

    Select your carriers

    If you need help selecting new carriers, please visit our Data Studio to see the most-popular carriers. We recommend that you represent at least 3 major plans to start, and add additional ones as you grow your business.

    Get contracted

    View our guide to completing contracts for each carrier.

    Get contractedGet contracted

    Understand your contract status

    You can view your contract status for each carrier directly in the Spark platform. In some cases your carrier will be pending. Please use this guide to understand what your status means.

    Understand your contract statusUnderstand your contract status

    Status look stale in your platform? Follow these steps to verify your ready to sell status.

    Releases & Important deadlines

    You can obtain a release by requesting one from your current upline. If you don’t know who your top-of-hierarchy is, call the carrier directly (if the release is not signed by your current top-of-hierarchy, it can cause delays in processing the transfer and may be denied until the correct release is obtained). The fastest way to transfer your contracts is with an immediate release from your current upline. Otherwise, you may be subject to waiting periods or carrier blackouts. We recommend starting the transfer process immediately and afterwards requesting the release.

    Requesting a ReleaseRequesting a Release

    If you currently have your contract under another top-of-hierarchy and want to transfer it to Spark before this year’s AEP, you must transfer it before the deadlines below. If you delay, you will not be able to move until Jan 1, 2026. Just request the contract on the Spark Platform to initiate the transfer process.

    • Aetna: 7/3
    • Anthem: 6/30
    • Cigna: 7/15
    • Devoted: 8/14
    • Humana: 7/10
    • Scan: 9/15
    • Wellcare: 8/7
    • United Healthcare: 5/31
    AEP 2026 Contracting PrepAEP 2026 Contracting Prep

    Carrier Contact Information

    💡

    Carrier Contacts

    A comprehensive Medicare carrier contact hub that provides essential details such as support emails, phone numbers, the products each carrier supports, and basic commission information. It also lists the carriers available for contracting under Spark, offering a convenient all-in-one reference for quick access to key Medicare carrier information.

    New-to-Medicare agents

    For agents who need to take the pre-licensing course, state license exam, purchase E&O insurance, and take AHIP for their first time.

    View our detailed step-by-step guide

    ‣
    Pre-licensing course discounts
    ‣
    Purchasing E&O

    Experienced agents

    For agents who need to add state licenses, set up their agency or take continuing education course.

    Track existing licenses

    You can export your Producer Report from NIPR following the instructions here. This will enable you to view all your licenses, their expiration dates, and your company appointments. You are able to download a free report one time per year.

    Add new licenses

    Add licenses directly on NIPR. If you are adding more than 5+ state licenses, we recommend working with a service to manage your new and renewing licenses. Spark works with Supportive Insurance Services and has negotiated a 10% discount for anyone referred by Spark. Email our contact ckrick@supportiveis.com and note Spark to get started.

    We strongly recommend working with Supportive Insurance Services if you are an agency adding a non-resident appointment in New York, Florida, and/or California. When adding the New York license, make sure you are adding the Agent (LA) license and NOT the Broker (LB) license. You need the LA license to sell Medicare. Details here.

    Set up your agency

    ‣
    I'm an individual agent and I want to create an agency.
    ‣
    I'm an agency expanding into a new state.

    Selling additional products

    If you plan to sell annuities or certain forms of life insurance, you may need to take an Anti-Money Laundering (AML) training or annuity training.

    ‣
    Anti-Money Laundering Training (LIMRA)
    ‣
    Annuity training (RegEd Course 390)

    Frequently Asked Questions

    Getting Contracted

    ‣
    I completed my contracting link. What are the next steps?
    ‣
    What is the difference between Transfer with Release vs. no release?
    ‣
    How do I get a release and how long does it take to transfer my contracts?
    ‣
    How do I request a new contracting link?
    ‣
    How long does it take to update the contract status in Platform after I've completed the link?
    ‣
    Who do I contact when experiencing technical issues with contracting or certification links?
    ‣
    Where can I find the AHIP discount code?
    ‣
    How long does it take to update my certification in Platform after they are completed?
    ‣
    How do I access certifications in the carrier portal?
    ‣
    I’m a new agent, when will I have access to Sunfire?
    ‣
    What can I expect with the Anthem contracting process?

    Ready to Sell

    ‣
    Where can I see a list of available carriers Spark offers?
    ‣
    Where can I find a list of my contracts in Platform?
    ‣
    How do I check my Ready-to-Sell status for each carrier?
    ‣
    Why can't I see my Ready-to-Sell contracts in Sunfire?

    New States & Carriers

    ‣
    How do I request a new carrier state appointment?
    ‣
    How long does it take for appointed states to appear in Sunfire after approved by the carrier?
    ‣
    How do I request a new carrier?
    ‣
    What is a just-in-time state, and when do I need a pre-appointment?
    ‣
    How can I access the Data Studio?
    ‣
    Are there fees for adding states?

    Licensing

    ‣
    I need help adding many states to my license. What should I do?
    ‣
    I am licensed in Florida as an individual but I can’t seem to get my agency license. What should I do?
    ‣
    I am licensed in New York with an LB license. I’m told I can’t appoint with a Medicare plan. What should I do?
    ‣
    Which license lines do I need within each state to sell Medicare?

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    Finance & commissions

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    Compliance

    • Getting started
    • All Agents
    • 2026 AHIP
    • Take your certifications
    • Contracting with Spark
    • Select your carriers
    • Get contracted
    • Understand your contract status
    • Releases & Important deadlines
    • Carrier Contact Information
    • New-to-Medicare agents
    • Experienced agents
    • Track existing licenses
    • Add new licenses
    • Set up your agency
    • Selling additional products
    • Frequently Asked Questions
    • Getting Contracted
    • Ready to Sell
    • New States & Carriers
    • Licensing
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