Getting started
About Spark
AEP 2026
Onboard to our platform
La Plataforma en Español
Spark Support TeamsThe Spark platform
Platform Features
Quote & Enroll
Marketing
Client Services
Client Retention
Record Your Calls
Platform ChangelogBack office
Finance & Commissions
Contracting
ComplianceCarrier Resources
Contacts & Events
Plans & Insights
Additional MaterialsTraining
Agent Training
Live trainingsKeep track of all the changes we’ve been making at Spark to improve your experience
RTS 2026
RTS 2026
August 4, 2025
Back Office
Back Office
July 8, 2025
Agency Book of Business
Agency Book of Business
July 8, 2025
Sunfire Blaze
Sunfire Blaze
July 8, 2025
Agent Leaderboard
Agent Leaderboard
July 8, 2025
Online Reviews (Opt-In)
Online Reviews (Opt-In)
May 27, 2025
Client Retention MVP
Client Retention MVP
March 24, 2025
2FA - Two-Factor Authentication
2FA - Two-Factor Authentication
January 8, 2025
Customizable Needs Assessment Surveys
Customizable Needs Assessment Surveys
January 7, 2025
Bulk Send Needs Assessment
Bulk Send Needs Assessment
January 7, 2025
Prescription Drug Update
Prescription Drug Update
November 19, 2024
Automated Plan Exits for Certain Carriers
Automated Plan Exits for Certain Carriers
October 2, 2024
Add Your Headshot to Your SunFire PURL
Add Your Headshot to Your SunFire PURL
October 1, 2024
2024/2025 Toggle for Plans in SunFire
2024/2025 Toggle for Plans in SunFire
October 1, 2024
Scope of Appointments are now connected to Permission to Contact Forms and Needs Assessments!
Scope of Appointments are now connected to Permission to Contact Forms and Needs Assessments!
September 30, 2024
Scope of Appointments No Longer Require Contact’s Address in order to Send
Scope of Appointments No Longer Require Contact’s Address in order to Send
September 16, 2024
Updated Contact Reporting 
Updated Contact Reporting
September 16, 2024
Needs Assessment Survey Filtering (includes AEP Surveys)
Needs Assessment Survey Filtering (includes AEP Surveys)
September 3, 2024
Prescription and Provider Sections When Adding/Editing a Contact
Prescription and Provider Sections When Adding/Editing a Contact
September 3, 2024
Bulk Send SOA 
Bulk Send SOA
August 26, 2024
New Needs Assessment
New Needs Assessment
August 26, 2024
Lead Intake Form
Lead Intake Form
August 26, 2024
AEP 2025 Features
AEP 2025 Features
August 26, 2024
User Management
User Management
August 12, 2024
Contact Details Update
Contact Details Update
August 12, 2024
Campaign Opt Out Language Changes
Campaign Opt Out Language Changes
July 29, 2024
Policy Card Layout Changes
Policy Card Layout Changes
July 29, 2024
Sign Out Button and Settings Changes
Sign Out Button and Settings Changes
July 2, 2024
Sticky Note in Contact Header
Sticky Note in Contact Header
July 2, 2024
Client Retention Program: Self Opt-in
Client Retention Program: Self Opt-in
June 14, 2024
Carrier Contracts - 2025 Status
Carrier Contracts - 2025 Status
June 13, 2024
Linked Completed Permission to Contact Forms
Linked Completed Permission to Contact Forms
May 28, 2024
Marketing Materials
Marketing Materials
May 28, 2024
Spanish Newsletter - Client Retention Program
Spanish Newsletter - Client Retention Program
May 15, 2024
Agency View for Agency Principals
Agency View for Agency Principals
April 4, 2024
CA License IDs Added to Communications
CA License IDs Added to Communications
April 2, 2024
Carrier Contracting Page
Carrier Contracting Page
March 25, 2024
Spark Call Recording
Spark Call Recording
March 12, 2024
Sparky! Our AI-Powered ChatBot
Sparky! Our AI-Powered ChatBot
February 5, 2024
Contact Details and Marketing Page Layout Changes
Contact Details and Marketing Page Layout Changes
January 18, 2024
New Spark Help Footer
New Spark Help Footer
January 18, 2024
Changes to Dashboard and Reporting
Changes to Dashboard and Reporting
January 10, 2024
Copy a list of email addresses from contact list reports
Copy a list of email addresses from contact list reports
December 22, 2023
Write in reason for appointment with SOA if within 48 hours
Write in reason for appointment with SOA if within 48 hours
December 22, 2023
2024 Plans for Contacts
2024 Plans for Contacts
October 6, 2023
AEP 2023 Dashboard Updates
AEP 2023 Dashboard Updates
October 6, 2023
Changes to the prescription drugs search
Changes to the prescription drugs search
October 2, 2023
2023/2024 Toggle for Plans in SunFire
2023/2024 Toggle for Plans in SunFire
October 1, 2023
Guides for ordering enrollment kits added to help center
Guides for ordering enrollment kits added to help center
September 15, 2023
Candidate does not have a prescription, provider, or on Medicare
Candidate does not have a prescription, provider, or on Medicare
September 15, 2023
Needs Assessment - New Workflow for Prospects and Clients
Needs Assessment - New Workflow for Prospects and Clients
September 13, 2023
Contact List and Reporting Update
Contact List and Reporting Update
September 4, 2023
48 Hour Rule for Scope of Appointment
48 Hour Rule for Scope of Appointment
September 4, 2023
Spark Mobile Tips
Spark Mobile Tips
August 21, 2023
Guías en español (Guides in Spanish)
Guías en español (Guides in Spanish)
August 21, 2023
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Client retention
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Client retention
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Back office