Getting started
About Spark
AEP 2026
Onboard to our platform
La Plataforma en Español
Spark Support TeamsThe Spark platform
Platform Features
Quote & Enroll
Marketing
Client Services
Client Retention
Record Your Calls
Platform ChangelogBack office
Finance & Commissions
Contracting
ComplianceCarrier Resources
Contacts & Events
Plans & Insights
Additional MaterialsTraining
Agent Training
Live trainingsKeep track of all the changes we’ve been making at Spark to improve your experience
RTS 2026
RTS 2026
Aug 4, 2025
Back Office
Back Office
Jul 8, 2025
Agency Book of Business
Agency Book of Business
Jul 8, 2025
Sunfire Blaze
Sunfire Blaze
Jul 8, 2025
Agent Leaderboard
Agent Leaderboard
Jul 8, 2025
Online Reviews (Opt-In)
Online Reviews (Opt-In)
May 27, 2025
Client Retention MVP
Client Retention MVP
Mar 24, 2025
2FA - Two-Factor Authentication
2FA - Two-Factor Authentication
Jan 8, 2025
Customizable Needs Assessment Surveys
Customizable Needs Assessment Surveys
Jan 7, 2025
Bulk Send Needs Assessment
Bulk Send Needs Assessment
Jan 7, 2025
Prescription Drug Update
Prescription Drug Update
Nov 19, 2024
Automated Plan Exits for Certain Carriers
Automated Plan Exits for Certain Carriers
Oct 2, 2024
Add Your Headshot to Your SunFire PURL
Add Your Headshot to Your SunFire PURL
Oct 1, 2024
2024/2025 Toggle for Plans in SunFire
2024/2025 Toggle for Plans in SunFire
Oct 1, 2024
Scope of Appointments are now connected to Permission to Contact Forms and Needs Assessments!
Scope of Appointments are now connected to Permission to Contact Forms and Needs Assessments!
Sep 30, 2024
Scope of Appointments No Longer Require Contact’s Address in order to Send
Scope of Appointments No Longer Require Contact’s Address in order to Send
Sep 16, 2024
Updated Contact Reporting 
Updated Contact Reporting
Sep 16, 2024
Needs Assessment Survey Filtering (includes AEP Surveys)
Needs Assessment Survey Filtering (includes AEP Surveys)
Sep 3, 2024
Prescription and Provider Sections When Adding/Editing a Contact
Prescription and Provider Sections When Adding/Editing a Contact
Sep 3, 2024
Bulk Send SOA 
Bulk Send SOA
Aug 26, 2024
New Needs Assessment
New Needs Assessment
Aug 26, 2024
Lead Intake Form
Lead Intake Form
Aug 26, 2024
AEP 2025 Features
AEP 2025 Features
Aug 26, 2024
User Management
User Management
Aug 12, 2024
Contact Details Update
Contact Details Update
Aug 12, 2024
Campaign Opt Out Language Changes
Campaign Opt Out Language Changes
Jul 29, 2024
Policy Card Layout Changes
Policy Card Layout Changes
Jul 29, 2024
Sign Out Button and Settings Changes
Sign Out Button and Settings Changes
Jul 2, 2024
Sticky Note in Contact Header
Sticky Note in Contact Header
Jul 2, 2024
Client Retention Program: Self Opt-in
Client Retention Program: Self Opt-in
Jun 14, 2024
Carrier Contracts - 2025 Status
Carrier Contracts - 2025 Status
Jun 13, 2024
Linked Completed Permission to Contact Forms
Linked Completed Permission to Contact Forms
May 28, 2024
Marketing Materials
Marketing Materials
May 28, 2024
Spanish Newsletter - Client Retention Program
Spanish Newsletter - Client Retention Program
May 15, 2024
Agency View for Agency Principals
Agency View for Agency Principals
Apr 4, 2024
CA License IDs Added to Communications
CA License IDs Added to Communications
Apr 2, 2024
Carrier Contracting Page
Carrier Contracting Page
Mar 25, 2024
Spark Call Recording
Spark Call Recording
Mar 12, 2024
Sparky! Our AI-Powered ChatBot
Sparky! Our AI-Powered ChatBot
Feb 5, 2024
Contact Details and Marketing Page Layout Changes
Contact Details and Marketing Page Layout Changes
Jan 18, 2024
New Spark Help Footer
New Spark Help Footer
Jan 18, 2024
Changes to Dashboard and Reporting
Changes to Dashboard and Reporting
Jan 10, 2024
Copy a list of email addresses from contact list reports
Copy a list of email addresses from contact list reports
Dec 22, 2023
Write in reason for appointment with SOA if within 48 hours
Write in reason for appointment with SOA if within 48 hours
Dec 22, 2023
2024 Plans for Contacts
2024 Plans for Contacts
Oct 6, 2023
AEP 2023 Dashboard Updates
AEP 2023 Dashboard Updates
Oct 6, 2023
Changes to the prescription drugs search
Changes to the prescription drugs search
Oct 2, 2023
2023/2024 Toggle for Plans in SunFire
2023/2024 Toggle for Plans in SunFire
Oct 1, 2023
Guides for ordering enrollment kits added to help center
Guides for ordering enrollment kits added to help center
Sep 15, 2023
Candidate does not have a prescription, provider, or on Medicare
Candidate does not have a prescription, provider, or on Medicare
Sep 15, 2023
Needs Assessment - New Workflow for Prospects and Clients
Needs Assessment - New Workflow for Prospects and Clients
Sep 13, 2023
Contact List and Reporting Update
Contact List and Reporting Update
Sep 4, 2023
48 Hour Rule for Scope of Appointment
48 Hour Rule for Scope of Appointment
Sep 4, 2023
Spark Mobile Tips
Spark Mobile Tips
Aug 21, 2023
Guías en español (Guides in Spanish)
Guías en español (Guides in Spanish)
Aug 21, 2023
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Client retention
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Client retention
Next →
Back office