Spark Support Teams
We are here to help you take control of your business. Check out the different teams that we have at Spark for specific questions relating to your business and needs.
Not sure who to reach out to? Send us a note to support@sparkadvisors.com and with a bit of information about your inquiry and we’ll get you to the right team.
| Team | Reach out to our team for: | How to get in touch |
|---|---|---|
• Training and guidance in navigating the Spark platform • Troubleshooting any issues you may experience | • Email: support@sparkadvisors.com • Phone: (212) 847-0697 ext. 2 M-F 9 AM - 8 PM EST • Schedule a 1 on 1 video call | |
• Support in completing the carrier contracting and certification process. | • Email: support@sparkadvisors.com • Phone: (212) 847-0697 ext. 1 M-F 9 AM - 8 PM EST | |
• Supporting your clients in navigating their medicare covered: - Billing issues, - Finding providers, - Appointment scheduling, - getting help covering drug costs. | • You can submit a Support Request to our team in your platform account HERE. (The following lines are for enrolled beneficiaries only) • Email: help@sparkadvisors.com • Phone: (855) 949-2097 | |
• Commission payments through carriers. • Co-Op reimbursement support. | • Email: finance@sparkadvisors.com | |
• Support in operating your business compliantly. • Reviewing and approving your Marketing materials to CMS compliance standards. • Event procedures and guidelines. • Scripts and correct outreach when speaking to a potential client. | • Email: compliance@sparkadvisors.com • Request a compliance review | |
• Support related to accessing the platform and its various features • Contracting with a new carrier or in a new state • Back office related support for finance and compliance frequently asked questions | • In the Spark platform or in the Help Center, you’ll find the chat icon on the bottom right of the screen. From there, you can ask it a question! |