Carrier Contracts

Stay up to date with your carrier contracts. Easily navigate through the contracting and certification process by following the convenient links provided in the status column on the Spark Platform-Carrier Contracts Tab. Contract statuses are updated every Monday, with a 7-day delay on carrier reporting. For real-time confirmation of your ready-to-sell status, feel free to reach out directly to the carrier.

Carrier Contracts Overview

Request a contract & add a state

To view your contracts on the Spark Platform (see instructions here).
To submit a contract request via your platform account (See instructions here).
If you don’t have platform access please submit a contract request via this form.
To submit a new state appointment request via your platform account for existing carrier appointments (See instructions here).
If you don’t have platform access please submit your add a state for existing carrier appointments request via this form.
To view your downline agents contracts on the Spark Platform (see instructions here).

Timeline for updates

New contracting statuses appear in Spark accounts on Monday. Typically, there is a 7-day delay on carrier reporting. Contact the carrier directly to confirm your ready-to-sell status. Once the contracting link is completed, most carriers (besides medicare supplements) also require their product certifications to be completed to become ready to sell. Generally, it may take 1-2 weeks for certifications to be verified by the carrier.

Status Breakdown

Ready to Sell: You’re prepared to engage with your clients and sell the carrier’s plans.

Contract Sent (complete contracting): Your contract request has been processed and the contract has been sent out to the carrier for their review and approval.

Pending (no action required): Your contract is still being processed.

Pending (Complete Certifications): Once you click Complete certifications in the status for that specific carrier, you’ll see instructions in order to move forward in the process.

Pending (additional note): The contracting team will notify you if you need to complete a certification, email us your release, or if we are waiting on something from the carrier.

Other: The contracting team will be reaching out to you due to a unique situation.

View our Understand your contract status guide to learn more about additional contract statuses. If you need further support with your contract statuses, you can fill out our Ready to Sell Request ticket.

“No longer interested” feature

Sometimes you may change your mind about a contract you selected! If you’re in the process of completing a contract for a carrier and then decide to not move forward, you can mark No longer interested for that particular carrier. Spark will no longer follow up with you and send reminders after No longer interested has been selected.

Once you have the Show inactive contracts box checked, you’ll be able to view additional contracts that you are currently no longer in the process of being Ready to Sell with.

If you want to request a contract you no longer have, click on the request a contract button to re-contract with any carriers to begin the process.

Additional Agent Information

Keep up to date on your agent details from the Carrier Contracts page as well! You can view your hierarchy and all your details on your agency here, too.

View our Contracting guide within the Help Center if you have additional questions, want to see our FAQs, and to get additional resources.

Carrier Contracts
Carrier Contracts Overview
Request a contract & add a state
Timeline for updates
Status Breakdown
“No longer interested” feature
Additional Agent Information