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Special ProgramsCall Recording
Our team at Spark is excited to share our new Call Recording feature with you! Our Call Recording allows for you to make calls within the Spark platform, have them automatically downloaded from your platform, and easily accessible in the future when managing your business. To get started with the Call Recording feature, please complete the following instructions below.
What calls do I need to Record?
Click here to view our recommended Call Recording Scripts or download below:
Recording Script __ CMS requirement (1).pdf60.9KB
How it works
Whether it’s an inbound or an outbound call, you will receive a Spark business phone number with the Call Recording feature. It works as a triangular phone system:
- You call agents within the platform from their profile
- The system calls you from your Spark business phone number and you answer the call
- The system then calls your contact and connects and records the call
OR
- Contacts call your Spark business phone number
- The call forwards to your device and records the call after you’ve answered it
Please Note: If an agent is calling you, upon answering it, you’ll be notified with the voice message “this call will be recorded”. This will help ensure that you are aware that an agent is calling your Spark business phone number.
1. Getting started:
Confirm your number under Agent Details and enable the feature under Preferences in My Account.
Reminders:
- Agents and contacts should save this number in their devices to avoid calls being marked as spam in the future.
- At this time, if you enable call recording and then disable it your number will be lost. So, if you wanted to enable the feature again in the future, you will be given a different number.
- Agents are unable to change the number given to them. The features tries its best to have a similar area code based on the location of the agent.
2. Making Calls
Outbound and Inbound Calls
Reminders:
- For the call to be recorded and added to the platform, you must make the call directly from the platform.
- Inbound calls must dial your specific Spark business phone number, which can be found under Preferences in My account after you’ve enabled the feature.
- You can also make these calls from Spark Mobile.