Self Guided Call Recording Setup

Getting started

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Call Recording

Our team at Spark is excited to share our new Call Recording feature with you! Our Call Recording allows for you to make calls within the Spark platform, have them automatically downloaded from your platform, and easily accessible in the future when managing your business. To get started with the Call Recording feature, please complete the following instructions below.

How it works

Whether it’s an inbound or an outbound call, you will receive a Spark business phone number with the Call Recording feature. It works as a triangular phone system:

You call agents within the platform from their profile
The system calls you from your Spark business phone number and you answer the call
The system then calls your contact and connects and records the call

Contacts call your Spark business phone number
The call forwards to your device and records the call after you’ve answered it

1. Getting started:

Confirm your number under Agent Details and enable the feature

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Reminders: - Agents and contacts should save this number in their devices to avoid calls being marked as spam in the future. - At this time, if you enable call recording and then disable it your number will be lost. So, if you wanted to enable the feature again in the future, you will be given a different number. - Agents are unable to change the number given to them. The features tries its best to have a similar area code based on the location of the agent.

2. Making Calls

Outbound and Inbound Calls

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Reminders: - For the call to be recorded and added to the platform, you must make the call directly from the platform. - Inbound calls must dial your specific Spark business phone number, which can be found under Preferences in My account after you’ve enabled the feature. - You can also make these calls from Spark Mobile.

3. Managing Your Data

View Call History

Similar to other actions related to contacts, you’ll be able to find your calls (inbound and outbound) under Contact history.

Downloading Calls

Agents can download the call directly from Contact history onto their device as an .mp3. If needed, you can rename the file to keep downloads organized within your device. You should be able to open the .mp3 file and listen to it from your preferred media application.

You can also view/download the call directly from the client’s page under Contact history. The downloads will be available on the platform indefinitely.

Call Recording
How it works
1. Getting started:
Confirm your number under Agent Details and enable the feature
2. Making Calls
Outbound and Inbound Calls
3. Managing Your Data
View Call History
Downloading Calls