Complete a Health Risk Assessment (HRA)

Getting started

About Spark

AEP 2025

Onboard to our platform

Express Pass to Quote and Enroll for AEP

La Plataforma en Español

The Spark platform

Back office

Finance & Commissions

Carrier Resources

Training

Advanced

Complete a Health Risk Assessment (HRA)

Guide for completing HRAs with Spark Quote and Enroll

HRAs Integrated with Sunfire

‣

How can I complete HRAs in Sunfire?

HRAs Supported in Sunfire

** As of June 1, 2024 Aetna has discontinued their Health Risk Assessment

Carrier	Timeframe	Limitations
Aetna (SNP enrollments) **Available on 2/3	48 Hours	Aetna SNP HRAs are going to be under the “ACTION” menu for each enrollment instead of under the START HRA section of Sunfire.
Anthem	7 Days	HRAs are suppressed for most Simply brand plans, and most CSNP plans.
Cigna/Clearspring	7 Days	Agents must complete HRA training in the Cigna portal to have HRA submission access.
Devoted	5 Days	N/A
Healthsun/Freedom/Optimum	7 Days	HRA Currently only supported for 2024 plans.
Humana	30 Days	Agents must complete HRA training in the Humana portal to have HRA submission access.
United Health	3 Days	N/A
Wellcare/Centene	90 Days	Ascension plans and plans in California do not have HRA available.
Zing	30 Days	N/A

HRAs completed outside of Sunfire

The following carriers require HRA submissions through their own processes

Carrier	Where to complete HRA
Alignment	1. Go to the agent portal for Alignment Health: https://agents.alignmenthealthcare.com/ 2. Under the My Client tab you will be able to see that there is a sub tab for the HRA submissions. The only plans that qualify for the HRA are the C-SNP and the D-SNP plans.
Banner	HRA Agent Guide Send a secure email to: `bannermedicarecommunications@bannerhealth.com` Include: - Member first and last name - Medicare ID - Member zip code - Member DOB - Phone Number - Effective Date - Plan name - Agent name - NPN - Date of Application
BCBS AZ	HRA Form
Devoted	HRA FAQ To complete HRA form: 1. Log into Agent Portal. 2. Click “Start Enrollment” and complete the application. 3. Once the application is signed and submitted, you will be prompted to “Complete the Health Risk Assessment (HRA)” form.
Molina	HRA FAQ HRA PDF Form Send the completed PDF via a secure email to MolinaBrokerHRA@molinahealthcare.com. The email must include the following on the subject line: Secure_Broker Sales Medicare HRA.
SCAN	HRA Form Click HRA Electronic Submission Form Please email completed form with Subject: “Broker HRA” to CareCoordinationManagement@SCANHealthPlan.com
KelseyCare Advantage (Seybold)	Fill out the HRA Form Email: KCABrokerSupport@KelseyCareAdvantage.com
BCBS TX, IL, NM, OK, MT	BCBS TX - Members can complete online has exclusive agents BCBS IL- Care Coordinators can assist members complete has exclusive agents BCBS NM- has exclusive agents BCBS OK- has exclusive agents BCBS MT- has exclusive agents
SOLIS	Follow steps HERE to complete HRA
Memorial Herman	Fill out the HRA Form Email: MHHealthSolutionsCaseMgmt@memorialhermann.org
Zing Health	HRA Program for 2025. For C-SNP and D-SNP plans, agents will receive a $100 incentive for completing the HRA within 14 days of the application. This is a great opportunity to boost their earnings while providing valuable support to their clients!