Archived Guides

Important Information - PLEASE READ

• Cost per store this year will be $1,000 per store & $100 per app written in the store. All costs this year will be the responsibility of the Agency or Agent.
• To participate in the program; store costs must be paid up front along with a deposit equal to 75% of business written in the store the year prior (i.e. if the store is flagged as a "Spark" store". For new stores no deposit is required.)
• More info on store payment will be provided.
• Please list stores in preferential order.
• Please only select stores you are willing to staff – If you receive a store, you cannot give it back.
• Once store selections are finalized, we will email you again asking you to assign agents to the store(s) you receive.
• Stores can be paid for with marketing co-op, if applicable.

All applications are required to be written via the Walmart/Marketpoint Sunfire instance which exists outside of the Spark platform and therefore is not supported by Spark. We do not yet have instructions on how to receive support but will communicate when we do have answers.

Agent Login Credentials:

Your organizations agent Sunfire url is: https://sunfirematrix.com/app/agent/pfs

User ID: Agent’s email

Password: X#(AgentNPN)(first three letters of the last name)

Please note: if the agent has a current Sunfire account their password will be their current password from their existing account.

• If you have login issues, call ASU (Agent Support Unit) at 877-230-3316

Link to this year’s agent training is:  https://www.brainshark.com/humana/vu?pi=zHbz12QuAZzZ8Qgz0

Who pays the $1,000 store fee?

• All costs this year will be the responsibility of the Agency or Agent. You can use coop you receive to fund the store.

When is the fee due?

• Walmart has not shared specifically when fees are due. After you submit the request for the store, Walmart will notify us whether you have secured the store. We expect you will have to pay within a week to a month of securing the store based on past experience, but we do not know with certainty.

Who pays the $100 enrollment fee and when? Is this a one-time payment or annual for the enrollment?

• Walmart has shared no further details. We expect it is a 1x payment given the amount but we do not know with certainty.

Who pays the 75% fee and when is it paid? When do we know what the cost is per store? Is it a refundable deposit?

• Walmart has shared no further details. We would anticipate it is paid at the same time the store is secured.

What are the hourly requirements?

• Walmart has shared no further details. Last year the requirement was 20 hours per week.

How many days per week are required?

• Walmart has shared no further details. Last year the requirement was 20 hours per week with no specification of the number of days.

What is the timeline for knowing when we will receive stores?

• We will submit the request to Walmart on 8/1. We expect to hear back within a month of submission based on prior experience but Walmart has shared no further details.

Do assignments / store payments apply to OEP?

• Walmart has shared no further details. Based on last year’s experience, we expect Walmart to allow you to use the store during OEP for an additional fee.

Can agents back out of stores? If so, what’s the deadline?

• No. Once you submit, you should be ready to pay the store fee plus the deposit on prior-year business.

Who do agents go to for questions on: RTS status in Sunfire, questions on store specifics, store escalations?

• We will direct you to Humana’s brokerage HBHagentsupport@MarketPoint-brokerage.com; Spark does not provide direct support on Walmart’s program.

How do we assign specific agents to stores that our agencies receive?

• It is up to you in terms of how to assign stores.

Can agency pay for store but agent pay for app?

• You can set up a deal with the agent however you’d like. However, Walmart will accept payment from only 1 individual. My suggestion here would be to either (a) have the agent pay and reimburse them or (b) pay directly and have the agent reimburse you or take it out from their commissions or coop.