Created
Jul 17, 2024 2:18 PM
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Files & media
The primary bidding process for 2023 stores is over.
- Spark will communicate any additional opportunities to agents
For Questions or Support concerning your Walmart Assignment:
- Email HBHagentsupport@MarketPoint-brokerage.com
- Call 877-230-3316
Hours of Operation are as follows:
Now until September 30th 9:00 am - 5:30 pm EST Monday - Friday
October 1st – December 7th 8:00 am – 7:00 pm EST, Monday – Friday,
During AEP - additional support on Saturdays 9 AM - 6 PM EST
December 8th – December 31st 9:00 am - 5:30 pm EST Monday - Friday
The MarketPoint Team supports all of the following:
- Scheduling Issues
- Applications
- Ready to Sell appointments
- Turnaround time on those resolutions 48/72 hrs (for carrier appointments)
- Agent can't find account login
- They must be assigned to a store to have access to an account
- All that's offered for training gives them the rules and how to use Sunfire via video sessions
The above issues specifically need to be supported by Marketpoint's team. Spark will not be able to manage any of these issues from our end.
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Walmart Program Resources
2024 Agent Retail Portal Training (1) (1).pptx3895.5KB
Welcome Email from Portal (1).pdf109.2KB