Online Reviews are designed to help agents increase the number of client reviews they receive. Participation is completely optional, and agents must manually enable the program on the Spark platform to begin using it. Enabling online reviews encourages clients to share feedback on your chosen review site after enrollment.
To get started, ensure that you have a working review site URL (through Google, Yelp, Facebook, etc.) and follow the directions below to enable Online Reviews.
Enabling Online Reviews
1. Click on Back Office.
2. Under Client Retention, click on View retention campaigns..
3. Under Online Reviews, select Enabled.
4. Paste your review site URL/link in the box and click Save Changes.
- Note: A valid review link starting with http(s) must be used or you will receive an error message.
The review request email is sent 14 days after a client’s plan starts, allowing them time to experience your service before being asked for feedback. If Spanish is set as the preferred language, the review email will be generated in Spanish as well. They will only receive one Online Review request email.