![[ARCHIVED] Spark Help Center (VISIT https://help.sparkadvisors.com/en/)](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/cf335720-d605-4c29-b1a1-80502bcf3a79/android-chrome-192x192/w=1920,quality=90,fit=scale-down){kind=small}
Thumbnail2
Last edited time
Apr 2, 2025 3:47 PM
Select
Thumbnail
.jpg)
Scripts
TPMO Telephonic Sales and Enrollment and Scripting Oversight.pdf111.6KB
Multiplan_Engscript2025_Spark_M 9.30.24 Final (1).docx67.5KB
Multiplan_Spnshscript2025_Spark_M.docx44.4KB
Calculate how many Plans & Organizations you represent for your script!!
Important Sales Call Information
Within the first minute you must read the disclaimer!!
/w=1920,quality=90,fit=scale-down)
Call Recordings
You must record all calls (inbound and outbound) related to marketing, sales, and enrollment. This applies to all agents (field, call center, and captive). This includes:
- Individual plan recommendations for the client (sales appointments)
- Completion of an enrollment application with the client
- Over the phone Scopes of appointment
- Retention-based marketing calls (influencing a beneficiary’s decision to stay enrolled in a plan)
- Marketing also includes materials that mention any benefits, including widely available benefits such as dental, vision, hearing, premium reduction, cost savings.
Agents should not need to record calls simply to set appointments or check in after sales.