Agent Support Requests

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Agent Support Requests

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Please submit any questions you have regarding the Spark platform, quote & enroll, commissions, or contracting. If you are experiencing an issue in a carrier portal, please call the carrier directly!

Contracting Support Requests

Contracting Link I am experiencing issues with a contracting link. I need a link resent.

Certifications Certifications aren’t appearing in the carrier portal. I’m getting an error message.

Other - Contracting I have a question about something else contracting related.

Contract Status I think my contract status is incorrect. I need an update made to my contract status.

Ready to Sell Status My contract isn’t updated as ready to sell. I don’t see my contract in Quote & Enroll (Sunfire).

Add a New Carrier Contract I would like to get a new carrier contract.

Add a New State I got a new state license and need to add the appointment to my carriers.

Platform/Enrollment Support Requests

Platform Team Request How to use the Spark Platform, Book of Business Issues

Request Training I want to attend a training session, I need to schedule a support call for the Spark Platform.

Platform Feedback Request a Spark Platform feature, vote and comment on requests by other agents.

Quote & Enroll Issues with logging in, missing plans, plan costs, provider network, enrollment forms, and more.

Other Support Requests

Finance Request Please email finance@sparkadvisors.com for support.

Compliance Request Request a compliance review.

Commissions Requests I have a question about commission processing, my commissions require review.

Other None of the above topics fit my issue!

Contracting Support Requests
Platform/Enrollment Support Requests
Other Support Requests